Thank you for shopping at luxoracarrycarry.com. We are committed to delivering your orders as quickly and safely as possible.
1. Order Processing Time
All orders are processed within 3-8 business days after payment confirmation.
Orders are not shipped or delivered on weekends or holidays.
If we experience a high volume of orders, processing may be delayed slightly. We will notify you via email if there is a significant delay.
2. Shipping Time
Estimated delivery time:
- USA Orders: 3-8 business days
- International Orders: 10–25 business days (if applicable)
Delivery times may vary depending on location, customs processing, and courier delays.
3. Shipping Charges
Shipping charges (if any) will be clearly shown at checkout before payment.
We may offer free shipping promotions from time to time.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
Please allow 2–5 business days for tracking information to become available in the carrier’s system.
If tracking updates are delayed, this usually means the carrier has not yet scanned the package.
5. Incorrect Address
Customers are responsible for providing correct shipping information.
We are not responsible for:
- Orders delivered to incorrect addresses provided by the customer
- Delays or losses due to incorrect address details
If you notice an error in your shipping address, please contact us immediately.
6. Lost or Delayed Packages
If your order is significantly delayed or lost in transit, please contact us.
We will work with the shipping carrier to resolve the issue as quickly as possible.
7. Customs & Import Duties
For international orders, customs duties or taxes may apply depending on your country’s regulations.
These charges are the responsibility of the customer.
8. Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery with photos or video proof.
We will review the issue and offer a replacement or refund if applicable.
9. Contact Us
If you have any questions about shipping, please contact us:
Business Name: Luxoracarry.shop
Website: https://luxoracarrycarry.com
Email: support@luxoracarrycarry.com



