Return & Refund Policy

Last Updated:

Thank you for shopping with luxoracarry.com. We want you to be completely satisfied with your purchase.

Return Eligibility

You may return eligible items within 7 days of receiving your order.

To qualify for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• All tags, labels, and accessories must be included.
• Proof of purchase is required.

Non-Returnable Items

The following items cannot be returned:

• Final sale or clearance items
• Gift cards
• Personalized or customized products
• Products damaged due to misuse or improper care

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

We may request photos of the item and packaging to help process your claim.

If approved, we will provide a replacement or full refund at no additional cost.

Return Shipping

If the return is due to our error (wrong item, defective item, or damaged product), we will cover the return shipping cost.

For all other approved returns, customers are responsible for return shipping costs.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to the original payment method within 5–10 business days.

Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Exchanges

We only replace items if they are defective, damaged, or incorrect.

Proof of Issue (Photos & Video)

To help us resolve return or refund requests quickly, customers may be required to provide photos or a short unboxing video of the product showing the issue.

Unboxing video is highly recommended, especially for damaged, defective, or incorrect items, as it helps us process your claim faster.

In some cases, we may not be able to approve a return or refund without sufficient proof of the issue.