Welcome to luxoracarry.com!
We’re here to help answer your questions about orders, payments, shipping, and returns.
Once you place your order, we will send you a confirmation email so you can track the status of your order.
We can only modify orders that have not yet been processed for shipping.
If your order status is:
then we are unable to make any changes to your order.
At luxoracarry.com, we accept the following payment methods:
We use PayPal for secure payments. Through PayPal, we accept:
We also accept direct credit card payments using:
All transactions on luxoracarry.com are processed in USD (US Dollar).
If your card uses another currency, your bank may apply a currency conversion rate.
Yes, we offer a 3-times payment option.
We ship worldwide, including:
We offer payments through PayPal and secure credit card methods.
After placing your order, processing usually takes between 3–7 business days.
Shipping time depends on the delivery method selected during checkout.
Once your order is confirmed, we will send you a tracking email so you can monitor your package status.
If you are unavailable during delivery:
In some cases, you may need to collect your package from your local post office.
Yes, we accept returns under the following conditions:
To request a return, please contact our customer support team.
Yes, exchanges are accepted under the same conditions as returns.
When contacting support, please mention that you would like to exchange your item for another product.
To return an item, please contact customer service to obtain the return address.
After receiving the address:
Return shipping may be free in some cases.
If the return is not due to an error by luxoracarry.com, the return shipping cost may be deducted from your refund.
Returns are usually confirmed within 14 days after the package arrives at our warehouse.
Once approved, your:
will be processed within 14 days.
If you still have any questions or concerns, please contact our Support Center.
Thank you for shopping with luxoracarry.com!
